Platycerium & Fern – PotPlantPetal Co.

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Platycerium & Fern

FAQ

1. Thailand, All our plants are cultivated in our Greenhouse and partner greenhouses under controlled, sustainable environments to ensure high quality and healthy growth.
2.Yes, our plants are grown with eco-friendly and non-toxic methods to ensure they’re safe for your home, pets, and the environment.
3.Phytosanitary certificate are provide pleascontact for more detail

1.Yes, we ship worldwide. For most international orders, we use DDP (Delivered Duty Paid) shipping, meaning we cover all customs duties and import taxes—you simply receive your plants at your door.

2.DDP shipping means that we take care of all customs documentation, import duties, and taxes.

You don’t have to pay anything extra upon delivery.

Here’s how it works:

You place your order.
We prepare, inspect, and pack your plants safely.
We ship using our trusted DDP logistics partner.
We handle all customs and import charges.

We use secure, breathable packaging designed specifically for live plants. Each order includes moisture-retaining materials to keep your plants healthy during transit.
We have wholesale price please contact us

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

How long will delivery take?

Domestic Orders: 2–5 business days
International Orders (DDP): 7–15 business days
Shipping times may vary based on destination and customs processing.
The courier delivers your plants directly to your doorstep.

What if my plant arrives damaged or unhealthy?

We guarantee the safe arrival of every plant. If your plant is damaged or in poor condition upon arrival, please contact us within 48 hours with photos. We’ll replace or refund your order as soon as possible.

- Do you provide care instructions?

Yes! Each plant comes with a detailed care card explaining sunlight, watering, and temperature requirements. You can also find in-depth guides on our website.
- Can I track my order?

Yes. Once your order has been shipped, you’ll receive a tracking number via email or SMS so you can monitor your package in real time.

- What payment methods do you accept?

We accept all major credit cards, Apple Pay, and other secure payment options depending on your country.

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